A family-run brokerage where shippers know their broker by first name.
We pair traditional load matching with white-glove coordination for the kind of freight that benefits from a real partner on the other end of the phone — not a portal, not a queue. The team is deliberately small so every account works with the same dispatcher from quote through delivery.
- 3–5
- people on dispatch
- Same day
- quote turnaround
- Every lane
- covered by the same hand
Why Hearthline
Where mega-brokerages compete on throughput, we compete on attentiveness.
Hearthline Freight is built around an unfashionable idea: the person taking your call is the same person tracking your load. The structure that makes us small is the same structure that makes us useful on the freight where it shows.
Three to five people, mostly family
Every account works with the same dispatcher from quote through delivery. That person knows the lane, the equipment, and the dock quirks of your regular consignees.
On the phone, not in a portal
You call us and a person answers — or calls back the same morning. No ticket numbers, no escalation tiers, no “your case has been assigned to a specialist.”
Exception handling first
Most brokerages staff for the happy path. We staff for the things that go wrong. Faster response is the product — not a feature behind an upsell.
Services
Four kinds of freight. One dispatcher on each.
We don’t pitch ourselves as full-service. We pitch ourselves as attentive — and we’re strongest on the loads where attention matters.
Standard lane matching
Full and partial loads along the lanes we run every week — Chicago to Dallas, Atlanta to the Northeast, the West Coast to the Midwest.
Oversized & heavy-haul
Construction equipment, industrial machinery, and loads that need permits and pilot cars — coordinated end to end, not handed off mid-haul.
Time-sensitive & high-value
Plant shutdowns, customer-facing events, and freight with a hard appointment window. We staff the dispatch desk and call you before something breaks, not after.
Regulars & contract freight
The shippers who send us the same lanes week after week get the same dispatcher week after week. Your account isn’t recycled into a queue.
How we work
Quote, cover, haul, close. Four steps. One person owns the whole chain.
- 01
Quote
You call or write. We ask a handful of questions — origin, destination, commodity, equipment, timing — and come back with a real number, not a range.
- 02
Cover
We pick a carrier we’ve actually worked with on the equipment and lane. You see the MC, the insurance, and the driver’s name before we confirm.
- 03
Haul
One dispatcher follows the load from pickup through delivery. Detention, dock issues, weather — you hear from us on every status change.
- 04
Close
POD in your inbox the same day. Invoice reflects the agreed rate. If anything was off on our end, we bring it up before you do.
Credentials
Registered. Bonded. Insured. State-by-state.
FMCSA-registered broker
Federal Motor Carrier Safety Administration, current and in good standing.
Surety bond on file
As required under the Broker & Freight Forwarder Financial Responsibility Rule.
E&O coverage carried
Errors-and-omissions policy sized to the freight we coordinate.
State-level compliance
Handled as needed per lane — call us for specifics on a state you ship into.
Pull quote
“The dispatcher who quoted my load was the same person who called me when the truck was three hours out. That doesn’t happen with the big brokerages.”
Mid-sized manufacturer · recurring Midwest-to-Texas lane
FAQ
The questions shippers actually ask us.
Don’t see yours? Email hearthline-freight@polsia.app — a person, not a bot, will reply.
A real first conversation
Tell us about the load that needs more attention than the last one got.
We quote same-day. If we’re not the right fit we’ll tell you who might be. That’s the deal.